Clinic Policies

We truly appreciate all of our patients and strive daily to provide tier one customer service. We value your business and ask that you respect our scheduling & cancellation policies. It's important for our patients to have equal opportunity to secure their appointments to align with their treatment protocols.

When you schedule your appointment with us, you are agreeing to these policies: 

To ensure our clinic is a safe space for both staff and patients, our clinic has a zero tolerance policy for abuse or aggressive behaviour. We ask that you treat our staff and other patients with dignity and respect. 

SCHEDULING

For non-OHIP funded appointments, all services require a credit card to guarantee a reservation including services intended to be paid with a gift card. Please have your credit card ready when booking.

For your security, we do not store your full credit card information. Rather, our payment processor provides us with a secure, unique token that is encrypted and cannot be used by anyone else to charge your account.

You will receive a text message reminder a minimum of 2 hours prior to your appointment and an email 2 days before to remind you of your appointment.

For initial consultations with Dr. Arnott, a referral from a Physician of Nurse Practitioner is required. Our clinic will contact you to arrange this appointment once the referral is received.

UNCONFIRMED, CANCELLED AND NO SHOW APPOINTMENTS 

For non-OHIP funded appointments, CANCELLED or RESCHEDULED appointments with less than 48 hours notice will be charged a cancellation fee of $100 for each scheduled service. The credit card on file will be charged.

Patients who are a NO SHOW to their confirmed appointment will be billed $150. The credit card on file will be charged.

For appointments with Dr. Arnott, MISSED, CANCELLED or RESCHEDULED appointments with less than 24 hours notice will be charged a fee of $75 for initial consultation or $50 for follow up appointments.